Returns Policy

Returns, Damages, Defective Items and Refunds
Returns
We accept returns from  customers, providing that we are informed by e-mail or telephone upon receipt of the defective, incorrect or damaged item. The only exception to this rule is we are unable to accept the return of bespoke or special orders.

All return items must be in the original wrappings and unused and unassembled (if applicable). Therefore please be very careful when un-wrapping the items to keep the packaging intact. This is essential to avoid damages on return. If the item is a drop-ship item, it is the responsibility of the Business Partner to convey these instructions to the end customer. Responsibility for items damaged during return because of inadequate wrapping lies with the Business Partner. 

Nearly all damage occurs during transit. If you are using the Sublimefurniture delivery service, all items are signed for as proof of delivery. Please ensure that prior to signing, you  check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.

Damages will be replaced free of charge, providing that you inform us via Email or telephone upon receipt of the item.

We are unable to accept the return of damaged items if the item was not delivered by Sublimefurniture.

Defective Items
In the highly unlikely event that an item is defective, you must inform us by Email within 7 days in order to obtain a free of charge replacement.

Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 7 days has elapsed since delivery.

Refunds
SublimeFurniture reserve the right to decide whether a damaged or defective item is replaced or refunded.